Frequently asked questions

When should I use Exabler?

As early as possible. For example when you have a specific sales lead in a new country, the prospective buyer may start discussing details of an order and you need to know your negotiating position. Key questions arise:

  • how to ensure timely payment
  • who will ensure all the export, customs and tax paperwork are correct so goods are not stuck in transit
  • how much time and cost will it take to get all the paperwork done, and what is the impact on your sale price
  • how to decide the point of handover and who is responsible for logistics and customs clearance.
  • Payment terms offered by your customer may not provide cash early enough to fund the order. Financing options are available at widely varying costs and complexity, such as:

  • self-fund by putting off some other investment
  • ask your bank for an overdraft
  • invoice finance
  • offer the customer a discount for faster payment
  • use corporate or personal credit cards
  • trade finance
  • enter into a factoring arrangement covering this and other sales.
  • Using Exabler early before and during the negotiation and helps you find the right answers and resources.

    Who are the users of Exabler?

    Exabler is meant for smaller businesses that are exporting or about to start exporting, across any sector. Users could be business owners, sales, finance, operations, shipping clerks, export department personnel. During beta we allow only one user per firm.

    External advisors, export agents, consultants, accountants, international business sales agents are welcome to use Exabler. On signing up, just select business adviser from the role type. This will allow you to setup your client(s) and act in an advisory role. Evidence of authorisation will be required at the relevant points in the export process before disclosing certain details or making requests from or commitments to third parties.

    For the time being, you (the seller or business advisor) enter information about the buyer - there is no log in or access for buyers.

    Exabler is your tool.

    Which countries and destinations do you cover?

    We cover any destination countries you would cover (subject to international regulations). We are also steadily adding tailored automated features and information for major exporting destinations of the UK, to further speed up your export journey.

    Which services and service providers do you offer?

    All of the typical categories you would need to successfully export. Uniquely, we bring together trade documentation, logistics, duties and tariffs calculation with the financial requirements of financing, credit insurance, letters of credit and foreign currency.

    That said, you choose the services you need, when you need. We work with selected service providers, but if you want to use a particular company you know, we can accommodate that too.

    Exabler is your tool.

    Will you guarantee I can successfully deliver the goods?

    We bring together multiple elements of selling that other online service providers and platform invoice financiers leaving to you, e.g. logistics, financing and the related parts of your trade documentation that tie it all together.

    So, whilst ultimate legal responsibility still lies with your company, we make it much more likely that it all goes to plan while allowing you to stay in control of your process and commercial relationships.

    We are so confident in our ability to improve the ability of small businesses to deliver with lower risk that we will consider requests to finance or co-finance, subject to checks and availability, export orders pre-shipment. We would recommend you to contact us to discuss.

    What information and documentation do you require?

    To create a plan, we just require some basic information about your export order, i.e. buyer name, destination, size of order etc. If you request the quotes and involvement of other service providers (e.g. transportation or financing), we will collect the information that they will commonly require (e.g. verification of your identity, contact details and your company legal name).

    Exabler brings all of these activities in one place and so makes it easier for you to monitor the information you have given out.

    Documentation is a critical component of the export order. Be it a commercial invoice, a tax declaration or shipping document. Exabler is designed to handle documents in a way that assists in the elimination of errors, gathering documents from you as the export order progresses and storing them so you can access them quickly.

    How does it link up to my own information system?

    Exabler does not require any systems integration or any special software. You can enter your information directly on our web-based platform and use our dashboard to track your orders.

    Exabler is becoming a one-stop-shop for smaller companies and we don't want you to need to spend all your time form-filling and managing disparate data stores. If you do have special requirements, we are working on interfaces in response to customer demand, so contact us if you would like us to add functionality for your business.

    I sell online, what can Exabler do for me?

    Exabler is designed to support transaction sizes from £5k to £300k.

    As e-commerce is a growing component of domestic and international sales, we are speaking with technology providers who are leaders in the field to combine their offering with the benefits of Exabler. If you are interested contact us to see how we can help.

    I use a distributor for my exports, what can Exabler do for me?

    Distributors play an important role in accessing many markets, with efficient warehousing and logistics and often great insights into retail sales for their market.

    Exabler is designed to improve transparency and your understanding around red tape, allowing you both to focus on the things each of you are good at. You may decide to adjust the Incoterms of sale between you and your distributor in a mutually advantageous way, and you may even find better sources of financing with the help of Exabler's techonology and upcoming automation tools. Please contact us to discuss further.

    Are you cost competitive?

    Yes. Lowering the cost of trade is at the heart of what we do. We focus on avoiding things going wrong - which is the largest potential cost for any export. We also guide you to the the lowest cost financing with lowest burden of red tape.

    What are Exabler's fees?

    We have three options. Please see our pricing page for details.

    How secure is Exabler to use?

    Information is sent to and from Exabler via 128bit encryption within a secure sockets layer (SSL). You only enter confidential trade data when securely logged in to your account. It is not made available to third parties unless you explicitly instruct us to pass on the information, usually when you request a quote or accept a quote.

    We do not store your password so your account is only accessible by you. Furthermore, if we spot any suspicious activity on your account, we will call you before actioning commercial instructions.

    How does Brexit affect me?

    and occasionally we also get asked: "How does Brexit affect Exabler?"

    Using Exabler will put you in a good position to understand any changes to the UK's trading relationships with the rest of the world, and to be the first to utilise any opportunties too.

    We will keep our registered users up to date and of course Exabler will be updated to reflect any material changes that happen.

    How does billing work?

    The Lite, Growth and Corporate package subscriptions are billed monthly in advance. If you order any services incurring extra charges on top of the regular subscription (e.g. add-ons), then those costs will be added to your next invoice to be generated and charged according to the monthly billing cycle.

    You will be charged when you select a subscription plan. Confirmation of the contract between us and the service level will come by separate email. In the unlikely scenario that we are unable to accept your subscription after your card has been charged, you will be notified and refunded in full as soon as practicable.

    The majority of Exabler invoicing and payments are handled through Stripe (https://stripe.com) by entering your credit/debit card details. Your sensitive card details never hit Exabler's servers and are handled by Stripe, who handle billions of dollars every year for businesses around the world.

    Your card will only be used to settle Exabler subscription and service fees. You maintain your relationship with 3rd party service providers and settle their fees directly with them.